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COVID-19 - March 24, 2020
A page on the NM website has been created as more information comes in regarding COVID-19. ... [more...]
City Hall Closed except by appointment only - March 19, 2020
To ensure the safety of our staff, City Hall will be closed except by appointment only until furt... [more...]
At the City of New Market, Iowa, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Water/Sewer/Trash are a combined service provided by the City. Please see links below for rates and the application for service.
The water meters are read around the 19th of each month. You must have a clear and unimpeded access path for our city employees to access your meter. Also, please restrain any pets. If the meter is not accessible due to any reason such as unrestrained dog/pet, excessive weeds, locked gate, etc, the water meter reading will be estimated. The bill will be marked as estimated and the reason for it. The bills will be sent out by the 1st of each month and will be due on the 10th. Late fees will apply if not paid in a timely manner. There will be a $30.00 service charge applied to all returned checks or payments. Utility bills can be paid with check, cash, money order, online through the link on the website, ACH (automatically collected from your bank account on the 10th), or credit/debit card (3% convenience fee applied for all card processing). Payments can be dropped off inside City Hall between the hours of 8am and 1pm each week day excluding posted holidays, left in the water payment drop box located at the street in front of City Hall, or by mail using the PO Box address listed below.
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date, after we posted the new reading, or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.